Atrium Health has a crisis intervention help line, staffed by masters-level mental health professionals and registered nurses available 24-hours a day, seven days a week. The team answering the phone can also make referrals to behavioral health specialists and offer information on community behavioral health resources.

Atrium Health also has the only free-standing, dedicated psychiatric emergency room in the Charlotte, NC region. This ER is for children, adolescents and adults experiencing a mental health crisis and is located at Atrium Health Behavioral Health, a facility of Carolinas Medical Center, 501 Billingsley Road, Charlotte, NC 28211.